Refund policy

We have a  30-Day Money-Back Guarantee

Try your AnphraTek product risk-free for 30 days. If you're not satisfied, contact us for a refund.

Conditions:

  • Items must be in original, resalable condition with all accessories and packaging included.
  • Item must be in condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Customer is responsible for return shipping costs.
  • Refunds are processed within 5–7 business days after we receive the returned item.
  • Defective or damaged items: We cover return shipping and issue a full refund.


 To start a return, you can contact us. Please note that the return address will be sent once approved.

To start a return, please contact us. If your return is approved, we will provide you with the authorized return shipping address. Customers are responsible for purchasing their own return shipping label and arranging shipment back to our designated facility. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 5 business days have passed since we’ve approved your return, please contact us.